Teamwork Desk Pricing for Agencies — What a Client Support Inbox Costs

Teamwork Desk charges for the people who handle client tickets. On the public annual pricing page, Starter is $9.50, Pro $17, and Premium $33 per paid agent per month equivalent. Start with Pro if agents need to log time directly on tickets. Consider Premium if the agency needs service-level agreements, business hours, or company-level ticket visibility through the customer portal. Teamwork Desk pricing · Desk feature comparison

Rates were checked November 10, 2026. The annual equivalent is a way to compare prices. On annual billing, Desk takes payment for the full year. For month-to-month service, select Monthly on the pricing page and review the checkout quote. One Help Docs site is included. The billing guide lists $20 per month for each additional site. Pricing · Subscription and checkout

Count people who reply to tickets

A customer submits a request or sees permitted items in the portal. An agent triages and replies. Use your number of paid agents for the subscription calculation, then check customer portal permissions for the type of access your clients need. Desk's feature table distinguishes viewing personal tickets from viewing all tickets for a company. Desk people overview · Customer portal plan features

Desk documents a free part-time agent role with a limit of 10 unique tickets replied to in a 30-day period. Multiple replies on the same counted ticket are allowed. A forward that creates a child ticket counts separately. If you change a paid agent to part-time, update the subscription seat count separately to avoid future charges. Agent and part-time agent rules

Price a representative agency inbox

A fictional agency has three agents rotating daily inbox coverage and one developer who replies on six distinct tickets in a 30-day period. It starts with the included Help Docs site. Assume the developer continues to fit the part-time allowance.

If the developer becomes a paid fourth agent, Pro rises to $68 monthly equivalent or $816 per year at the published rate. Taxes, additional sites, and optional add-ons are outside the example. Ask the person who owns billing to check the actual seat count and selected plan in Subscription before purchase. Desk prices · Desk subscription setup

Test ticket time and the handoff to project work

On Pro or higher, enable ticket time tracking and test a sample. Suppose a support agent spends 12 minutes reproducing a checkout error, then another eight writing the response. Verify the 20 minutes on the ticket and confirm who can view or change the entries. If fixing the issue needs a separate project task, link the ticket and decide which system holds the billing record. Desk documents copying ticket time to a Teamwork.com project or task. Check that reporting counts those minutes once. Enable time tracking · Log or copy ticket time

Desk covers the client support inbox. The agency can size project delivery separately using the Teamwork.com pricing guide and the Teamwork.com vs Basecamp agency comparison.